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WorkPhone Releases 2023

WorkPhone 1.2

March 27th, 2023

NEW FEATURES

  • Queue prefix announcer - allows agents to hear an audio alert on call queue
  • Update and delete options for conference rooms
  • Support for filtering company directory contacts in dial pad

FIXES & IMPROVEMENTS

  • Settings menu
  • Add feature code details for call parking
  • App automatically registers when opening from background
  • Improve transfer flow," New Call" only available when multiple ongoing calls
  • Move call only available when other WorkPhone devices are installed
  • Alphanumeric entries allowed in dialpad
  • Fixed debug log file extension
  • General improvements

KNOWN ISSUES

The following issues are known in WorkPhone 1.2 :

  • Occasionally, a parking slot indicator light might not display that a call is parked, but you can still pick up the call using either the UI or the feature code. This is due to a known issue that is under development.

WorkPhone 1.1

Feb 15th, 2023

NEW FEATURES

  • Call parking: park calls in a parking slot for another user to pick up
  • Call forwarding: set your application to forward calls
  • Company directory: select contacts from your Smart PBX directory
  • Move call - move calls between your WorkPhone devices
  • Conference calling - set up your conference room and host conference calls with 3 or more users
  • Bluetooth connectivity - connect calls to your bluetooth devices
  • Import contacts from .csv files
  • Favourites - add contacts to favourites tab
  • Presence indicator- see which contacts are available or busy

For more details on the new features and how to use them, see WorkPhone User Guide

FIXES & IMPROVEMENTS

WorkPhone 1.1 contains the following enhancements:

  • Multiline contacts, add labels and multiple numbers to WorkPhone contacts
  • Enhanced transfer experience
  • Change portal account fixed
  • Dialpad persists when scrolling
  • Dial local contacts in local format
  • Disable inbound call waiting

KNOWN ISSUES

The following issues are known in WorkPhone 1.1:

  • Delete contact is not supported for contacts in the Company Directory
  • The debug log download doesn't have a file extension, debug logs work and can be sent to us, simply append .zip as a file extension