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Webhook Manager Overview

IP Telecom Webhook Manager enables developers to build integrations that rely on real time, non-critical notifications from hosted PBX.

Webhook Manager sends a HTTP, GET, or POST notification to a URL defined by you when certain events occur on a system.

A list of notifications that Webhook Manager can send are:

  • Inbound or outbound calls
  • Call answered, call ended
  • Bridged calls
  • Call parked
  • Inbound or outbound fax
  • Callflow triggered
  • Object triggered (for example, "users" or "devices")

Developer Examples

  • Inform my service that a customer pressed “1” to accept charges
  • Update a work tracking system from a standard telephone (e.g. hotel staff dial *179 to confirm checkout)
  • Track agent/ sales performance in an external system
  • Load a customer profile on an agents CRM software when they call in