Skip to content

Voicemail Recordings and Storage

In the Voicemail Manager app, check received voicemail details and retrieve voicemail recordings.

Viewing received voicemails

From the Received Voicemails page, view a list of all voicemails received to a specific faxbox.

  1. Go to Voicemail Manager app > Received Voicemails.
  2. From the dropdown menu, select the voicemail box that you want to view. Review the snapshot of how many new voicemails are in the voicemail box, and the total number of voicemails.
  3. Filter your results by date if required.

  4. Review the following details:

    • Status - specifies if the voicemail was successfully received
    • Received - date the voicemail was received
    • From - the number of the caller who left the voicemail
    • Target Number - the number that received the voicemail
    • Duration - the length of the voicemail

receivedvoicemail

Note

After you delete a voicemail it will show as "Deleted" in your received voicemails list.

Best Practice

IP Telecom recommends configuring your voicemail box to delete voicemails after the email notification has been sent with the recording. If you don't have this setting, your voicemail box might become full with messages you have listened to in the email but haven't removed from your voicemail box. For instructions, see Delete voicemails from phone automatically.

Voicemail storage

Voicemails are stored using Amazon Web Services, your account should have a PBX connector to enable you to retrieve stored voicemails from the Voicemail Manager application.

  1. Go to Voicemail Manager app > Storage.

  2. Choose the AWS storage option available.

Note

Contact IP Telecom if you get an error message about a PBX connector or do not have storage option available.

More information