Stats Center Overview

Use the Stats Center app to view call reports and related statistics for your call center. You must have the Call Center app to get access to Stats Center.

NOTE: If you are not using the Call Center app, then you can review your PBX call history records in the CDR App or in the Smart PBX.

Key Features

Queue metrics | Agent metrics | Inbound calls | Outbound calls

Access Stats Center

  1. Log in to Hosted PBX.
  2. Select Stats Center from the Your Apps page.

NOTE: If you can't see Stats Center in "Your Apps", go to the App Exchange and select it from all applications. Use the slider to enable it and click save. If you cannot select it, check with IP Telecom if this app is available for your account.

From the Stats Center dashboard, you can view summary or detailed call reports.

Dashboard