Stats Center Overview 
Use the Stats Center app to view call reports and related statistics for your call center. You must have the Call Center app to get access to Stats Center.
If you are not using the Call Center app, review your PBX call history in the Smart PBX or CDRs app:
- Your Apps > CDRs (call history statistics per account or per user, see CDR App)
- Your Apps > Smart PBX (see Call Logs)
Key Features
Queue metrics · Agent metrics · Inbound calls · Outbound calls
Access Stats Center
- Log in to Hosted PBX.
- Select Stats Center from the Your Apps page.
Note
If you can't see Stats Center in "Your Apps", go to the App Exchange and select it from all applications. Use the toggle to enable it and click save. If you cannot select it, check with IP Telecom if this app is available for your account.
From the Stats Center dashboard, you can view summary or detailed call reports.
