Skip to content

Smart PBX Overview

Use the Smart PBX app to manage your VoIP system.

Key Features

Call flows | Time-of-day routing | Unlimited extensions | Call history | Phone auto-provisioner | All standard call handling features | Conferencing | Directory | Feature codes | Voicemail boxes | Manage devices for all users |

Access Smart PBX

  1. Log in to the PBX portal.
  2. Select Smart PBX from the Your Apps page.

    Smart PBX Dashboard

Total Devices

This summarizes the number of devices (users might have more than one device) configured for the account.

NOTE: A deskphone might be called a SIP phone and not all devices are actually a phone. Some might be a static forward to a phone number off-network such as a cell phone or might be an (analog telephone adapter) ATA that an old analog phone is connected to.

Unregistered Devices

The total number of devices that are not currently registered.

Conference Bridges

The total number of conference bridges set up for this account.

Main Number

The main numbers for the account. When you first set up the account there will be a message here to assign a main number. After you have assigned a main number, there will be a message to configure emergency caller ID for a main number.

Conference Number

The account’s conference number (if assigned).

Main Faxbox Number

The account’s main faxbox number (if assigned). This faxbox only handles inbound faxes and sends inbound faxes to the email address that was configured when the number was assigned.

Total Numbers

The total numbers owned by the account including any spare numbers you might have purchased as part of a group of numbers but not yet assigned. It also identifies non-geographic numbers on the account.

Company Directory

Shows the number of users in the company directory. By default, users are added to the company directory but you can configure individual users to not be included if required. You can download this information as a .pdf file also, and import it into a document for distribution.

Account ID

This number is used by support to help track down call routing issues or any other support questions.

Account Realm

The realm of the account. The realm is used for SIP authentication and for faxboxes - users can send an email to the system that will then be sent as a fax to the destination number.

Configuring your hosted PBX

Configure the settings for PBX features by clicking on the headings or by using the left hand navigation. For more information about configuring each VoIP feature using Smart PBX see:

Where to find more information