Smart PBX Overview
Use the Smart PBX app to manage your VoIP system.
Call flows | Time-of-day routing | Unlimited extensions | Call history | Phone auto-provisioner | All standard call handling features | Conferencing | Directory | Feature codes | Voicemail boxes | Manage devices for all users |
Access Smart PBX
- Log in to the PBX portal.
Select Smart PBX from the Your Apps page.
This summarizes the number of devices (users might have more than one device) configured for the account.
NOTE: A deskphone might be called a SIP phone and not all devices are actually a phone. Some might be a static forward to a phone number off-network such as a cell phone or might be an (analog telephone adapter) ATA that an old analog phone is connected to.
The total number of devices that are not currently registered.
The total number of conference bridges set up for this account.
The main numbers for the account. When you first set up the account there will be a message here to assign a main number. After you have assigned a main number, there will be a message to configure emergency caller ID for a main number.
The account’s conference number (if assigned).
Main Faxbox Number
The account’s main faxbox number (if assigned). This faxbox only handles inbound faxes and sends inbound faxes to the email address that was configured when the number was assigned.
The total numbers owned by the account including any spare numbers you might have purchased as part of a group of numbers but not yet assigned. It also identifies non-geographic numbers on the account.
Shows the number of users in the company directory. By default, users are added to the company directory but you can configure individual users to not be included if required. You can download this information as a
This number is used by support to help track down call routing issues or any other support questions.
The realm of the account. The realm is used for SIP authentication and for faxboxes - users can send an email to the system that will then be sent as a fax to the destination number.
Configuring your hosted PBX
Configure the settings for PBX features by clicking on the headings or by using the left hand navigation. For more information about configuring each VoIP feature using Smart PBX see: