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Configuring Office Holidays

  1. Go to Smart PBX > Main Number > Office Holidays.
  2. Check the box Are you closed for the holidays.

  3. Public holidays are prepopulated for your region.

  4. Alternatively, you can import holidays via .csv file with additional holiday details or add holidays manually.

  5. Select and deselect the national holidays for your country that you want to include.

  6. To add a manual holiday, choose Add Holiday and select one of the following options:

    • Single Date - select a specific date that the company is always closed regardless of which day it falls.
    • Date Range - select a range of dates which can be used for holiday periods.

    • Advanced Date - use advanced options to set up recurring holidays that happen on a specific day of the month, for example JUN, First, Mon covers the June bank holiday which falls on the first Monday in June every year.

      officeholidays

  7. Save your changes.

Set up holiday call routing

After you configure the holidays:

  1. Go to Main Number > Incoming Call Handling.
  2. Select Holidays and decide how to route the calls that come in during the holidays. The example shows the calls are being routed to the voicemail of a specific user.

Example

holidaysexample

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