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Quick User Guide

CALL FORWARD
  • Enable call forward: Dial *72 followed by the destination number (this can be an internal extension or an outside number)
  • Disable call forward: Dial *73
  • DIRECT EXTENSION PICKUP Dial *87 followed by the ringing extension number
    VOICEMAIL
  • Setup or listen to a specific voicemail box: Dial *97 followed by the voicemail box number and follow the prompts
  • Setup or listen to your voicemail box from you device: Dial *98 and follow the prompts
  • CALL PARKING
  • Park a caller: Dial *3 followed by the parking spot e.g. 101, 102 etc.
  • Retrieve a parked caller: Dial *3 followed by the parking spot e.g. 101. 102 etc.
  • Park a caller in the next available spot: Dial *4
  • CALL CENTER
  • Agent login: Dial *20
  • Set agent as ready: Dial *21
  • Set agent as away: Dial *22
  • Logout agent: Dial *23
  • HOT DESKING
  • Enable hot desking: Dial *11 followed by your hot desk ID
  • Disable hot desking: Dial *12
  • Toggle hot desking on and off: Dial *13 followed by your hot desk ID.
    You can enter these shortcodes on any device.