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General porting requirements

Porting enables users to retain their telephone number when changing network or service provider. Although most numbers are available for porting, it might not be possible to port some numbers due to agreements between providers. It is always best to check with our porting desk to see if the numbers can be ported across to the IP Telecom network.

You must meet the following requirements before porting your numbers into IP Telecom:


If any one of the following are missing, it might cause the port to fail. A charge might be incurred if ports have to be resubmitted.

  • A recent copy of your current provider’s bill showing the numbers being ported.
  • The Universal Account Number (UAN). You can find this on your bill. See also Find your UAN.
  • There can be no hunting on the phone line unless every number in the hunt group is being ported.
  • The account number on the form must match exactly the account number on the bill provided.
  • There can be no pending orders on the line being ported. This includes any cease orders that have not yet been processed.
  • There can be no arrears on the account that the number is being ported from.


If there is broadband active on the telephone line, it will be cancelled when ported and delay the porting process while broadband is removed. If there is a monitored alarm on the line, the line will be disconnected if ported and you must make alternative arrangements for your alarm monitoring.