Answer an internal/external call- Lift the handset or,
- Press the speakerphone, or
- Press the HEADSET key
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Make an external call- Lift the handset
- Dial the number
- Press OK, or the # key, or Send, or the Send softkey
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Blind transfer- Transfer a call directly
- Press the TRAN key or the Tran softkey
- Enter the number you want to transfer to
- Press the TRAN key or the Tran softkey to complete the transfer
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Attended transfer- Transfer a call with prior consulting
- Press the TRAN key or the Tran softkey
- Enter the number you want to transfer to
- Press the OK key, or the #/Send key or the Tran softkey
- Wait for the party to answer, announce the call
- Press the TRAN key or Tran softkey to complete the transfer, or you can press the Cancel softkey to return to the original caller
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Divert calls- Dial
*72 and follow the instructions - To cancel, dial
*73 - To toggle between, dial
*74
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Do not disturb- Press the DND softkey to activate
- Press the DND softkey to deactivate
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Access voicemail- Dial
*97 or press the Message Key
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Make a conference call- During a call, press the Conf Key
- Dial the second number followed by # key
- Wait for the other party to answer and then press Conf again
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Park a call- During a call, press Tran Key,
- Dial
*31 to place the call in parking slot 1 (dial *32 for parking slot 2 etc)
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Unpark a call- Dial
*31 - calls can be retrieved from any handset. (or dial *32 for the caller in slot 2 etc)
(Note: *3 is the default code and may be different on some sites)
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Redial- Press the RD twice to dial your last number, or
- Press the RD key once, use the up and down arrow keys to the desired number,
- Press the RD key or the Send softkey
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Hold- Press the Hold Key once to put the caller on hold
- Press the Hold key again to retrieve the caller, or the flashing line key, or the Resume softkey
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Mute/unmute- Press the X key to mute
- Press the X key to unmute
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Volume- Using the Volume (+/-) Key while on a call adjusts the call volume
- Using the Volume (+/-) Key when the phone is idle it adjusts the ring volume
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Speed dial numbers- Press the Menu Softkey
- Press 2 or the down arrow for Features
- Press 3 or the down arrow for the DSS Key
- Scroll to the key you want to program. e.g., 10 and press the OK key
- Press 1 for the Type, press the left or right arrow until Speed Dial is displayed
- Press 2 for Account ID, leave as Line 1
- Press 3 for the Label, type in the name of the name of who the telephone number belongs to
- Press 4 for the Value, type in the Telephone number
- Press the Save softkey
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Busy lamp field (BLF)- Press the Menu Softkey
- Press 2 or the down arrow for Features
- Press 3 or the down arrow for the DSS Key
- Scroll to the key you want to program. e.g., 4 and press the OK key
- Press 1 for the Type, press the left or right arrow until BLF is displayed
- Press 2 for Account ID, leave as Line 1
- Press 3 for the Label, type in the name of the user you want to monitor
- Press 4 for the Value, type in the extension number of the user
- Press the Save softkey
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Pick up a ringing extension- Dial *87 followed by the ringing extension number
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