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Yealink - Using your Yealink Phone

The following are general instructions for using your Yealink device. For your specific device or model, use the instructions provided with the device or check Yealink support http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage.

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Screen and buttons

Item Button Description
1 LCD Screen Shows information about calls, messages, soft keys, time, date and other relevant data:
  • Call information—caller ID, call duration
  • Icons (for example, DND)
  • Missed call text or second incoming caller formation
  • Time and date
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    2 Power Indicator Indicates call status, message status and phone’s system status.
  • Receives an incoming call—Fast-flashing
  • Receives a voicemail or text message—Slow-flashing
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    3 Line Keys Used to assign various features (for example, Status of Extensions, Park keys)
    4 Soft Keys Shows various options available to you. Options change depending on the status of the device
  • yl Scroll through the displayed information.
    		•
    5 yl Confirms actions or answers incoming calls
    5 yl Cancels actions or rejects incoming calls
    6 HEADSET Key Toggles and indicates the headset mode
    7 HOLD Key Places a call on hold or resumes a held call
    8 TRAN Key Transfers a call to another party
    9 Speakerphone Key Toggles the hands-free (speakerphone) mode
    10 RD Key Redials a previously dialled number
    11 MESSAGE Key Indicates and accesses voice mails
    12 CONF Key Conducts a conference call with yourself & 2 other parties
    13 MUTE Key Mutes or un-mutes an active call
    14 Volume Key Adjusts the volume of the handset, headset, speaker, or ringer
    15 Keypad Provides the digits, letters, and special characters in context-sensitive applications
    16 Speaker Speakerphone audio output
    17 Hook Switch Tab Secures the handset in the handset cradle when the IP phone is mounted vertically
    18 Hook Switch Picking up the handset from the handset cradle, the hook switch bounces and the phone connects to the line.Laying the handset down on the handset cradle, the phone disconnects from the line

    Feature icon status display

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    Icon indicator associated with Call History

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    Power indicator LED

    LED Status Description
    Solid red The phone is initializing
    Fast-flashing red (300ms) The phone is ringing
    Slow-flashing red (1s) The phone receives a text message or voice mail
    Off
  • The phone is powered off
  • The phone is idle
  • The phone is busy
  • The call is placed on hold or is held
  • The call is muted
    		•

    Line key LED

    LED Status Description
    Solid green The line is idle
    Fast-flashing green The line receives an incoming call
    Slow-flashing green The call is placed on hold
    Solid Red The extension is busy

    LED screen pages

    Your Yealink device allows you to program more Line keys that what is on the first page of the LED screen. The first page will look something like this:

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    If you have more pages, the screen will look something like this:

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    Placing a call

    1. Pick up the handset.
    2. Enter the desired number using the keypad.
    3. Press OK, # or the Send soft key; if the handset does not have an OK button, press the button in the centre of the arrows.

    Answering calls

    Do one of the following:

    • Pick up the handset
    • Press the speaker key
    • Press the Answer soft key

    Ending calls

    Do one of the following:

    • Replace handset
    • Press the X key
    • Press the EndCall soft key

    Blind transfer

    1. Press yealink or the Tran soft key during a call
    2. Enter the number you want to transfer the caller to or press the LED button where the extension has been programmed
    3. Press yealink or the Tran soft key to complete the transfer
    4. Replace handset

    Attended transfer

    1. Press yealink or the Tran soft key during a call
    2. Enter the number you want to transfer the call to followed by the # key or press the LED button where the extension has been programmed
    3. Wait for the user to answer
    4. To put the caller through, press yealink or press the Tran soft key to complete the transfer
    5. To go back to the caller, press the More soft Key
    6. Press the End soft key
    7. Press the Resume soft key

    Call Hold/Resume

    You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold.

    To place a call on hold

    1. Press the HOLD key or the Hold soft key during a call
    2. The LED screen indicates that the call is on hold
    3. The phone will softly ring every 30 seconds to remind you that you still have a call on hold

    To resume a held call

    1. Press the Hold key or the Resume soft key

    Redial

    Do one of the following:

    1. Press the RD key when the phone is idle
    2. Press the up or down scroll key and then press the RD key
    3. Press the up or down scroll key and then press the Send soft key

    Mute

    1. Press the MUTE key
    2. The Mute icon is displayed on the LED screen

    Unmute

    1. Press the MUTE key
    2. The Mute icon will disappear from the LED screen

    Common park LED keys

    Common Park keys are Line Keys programmed on your phone which allow you to put a caller on hold. Once the caller is on hold. All other phones which have the common park Key programmed will see there is a caller on hold.

    To put the call into park

    1. Press the programed LED Line key
    2. The Park key will now be flashing on all devices that have it programmed

    To retrieve the caller from park

    1. Press the programmed LED Line Key that is flashing
    2. Any device that has this Line Key programmed, can pick up the call

    Common Park – Via Code

    The code for common park is *3 any digit after that is the parking slot number.

    To put a caller in common park

    1. Whilst on a call, press the Tran Key
    2. Dial *31# to place the call into parking slot 1

    To retrieve a caller from hold

    1. Dial *311#

    Divert calls

    Divert calls easily to another number or voicemail using the shortcodes as follows:

    To enable call divert

    Dial *72#, follow the instructions

    To remove the call divert

    Dial *73#

    To store speed dial numbers

    1. Hold in the Line key
    2. Press the left arrow key until you reach Speed Dial
    3. Press the down arrow for Account ID
    4. Select line 1
    5. Press the down arrow for Label
    6. Use the keypad to enter the name
    7. Press the down arrow key until you reach Value
    8. Type in the telephone number

    Access your voicemail box from any extension

    1. Dial *97 and follow the prompts

    Access your voicemail box from your own extension

    1. Dial *98 and follow the prompts