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Polycom - Internal and External Ringtone

Follow the instructions to set up a different ringtone for internal versus external calls.

To set up ringtones:

  1. Go to Apps > Advanced Provisioner, and go to the device that you need.
  2. Click Settings > Configure.

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  3. On your device, go to Preferences > Distinctive Ringtone, select an option for "Internal Ringtone" and something different for "External Ringtone" and save.

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  4. In Advanced Provisioner, go back to the device you did changes and press Settings > Restart. The phone reboots and this forces new configuration to download and is pushed through Advanced Provisioner.

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  5. Go to the Callflows app Your Apps > Callflows > Devices and select the device on which you made changes.

  6. Go to Advanced > Options, and enter "internal" and "external" as shown.

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  7. Save your changes