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Cisco - Change Call Forward (Divert) Feature Code

Cisco phones have internally recorded *72 for a separate purpose, therefore you can't use this code when trying to set up a divert on your phone.

To change the feature code for call forward:

  1. Log in to your Hosted PBX Portal.
  2. Select the Callflows application.
  3. Click Feature Codes.

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  4. Change the feature codes for enable, disable and toggle the call forwarding.

IP Telecom recommends using the code *772, *773 and *774 for the Cisco devices to avoid future problems.