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Using your PC Bria Softphone

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Icons

briaAnswer incoming call: The incoming audio call is answered with audio. If you were on another call, Bria Stretto places the first call on hold.

briaForward this call to another person without answering: The incoming call is forwarded without answering it first. A call entry field appears. Enter the name or number you want to forward the call to and click Forward.

briaRefuse/End incoming call: The call is declined and the remote party gets a busy signal or the call is forwarded to voicemail if you have this service.

To make an outgoing call

  1. Type the number in the "Make a call" field
  2. Click the green phone to dial

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To answer incoming calls, forward to another user, or send caller to voicemail

There are several ways you can handle incoming calls.

Pop-Up

Softphone is minimised and you receive a call, choose from the following options:

  • Click the green phone to answer
  • Click the red phone to send the caller to voicemail

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Desktop

Softphone is open on your desktop and you receive a call, choose from the following options:

  • Click the green phone to answer
  • Click the arrow to forward the caller to another user
  • Click the red phone to send the caller to voicemail

Ending a call

  • Click the red phone

Transferring calls

There are two ways to transfer calls:

  • Transfer now (unattended or blind transfer) - transfer the caller without announcing the call
  • Call first (attended transfer) - introduce the call before you transfer it
  1. During a call, click the transfer icon icon to put the caller on hold.
  2. Enter the extension and click Transfer Now to send the call straight through.

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Note

When you see the message "Transfer: Calling" do not hang up. If the target does not answer, the call will return to you.

  1. Enter the extension.

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  2. Click on the drop down arrow next to "Transfer Now".

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  3. Click "Call First".

  4. Caller will be placed on hold and the extension you entered will ring.

  5. If the target wants to take the call, click "Transfer Now".

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  6. If the target does not want to take the call, click "X" at the bottom.

Info

If you are using a PC, IP Telecom recommends a headset with microphone. The quality of the calls using soft phone is dependent on the performance of the device on which the software is installed.

More information