Skip to content

Bria - Using your Softphone

bria

Icons

briaAnswer incoming call: The incoming audio call is answered with audio. If you were on another call, Bria Stretto places the first call on hold.

briaForward this call to another person without answering: The incoming call is forwarded without answering it first. A call entry field appears. Enter the name or number you want to forward the call to and click Forward.

briaRefuse/End incoming call: The call is declined and the remote party gets a busy signal or the call is forwarded to voicemail if you have this service.

To make an outgoing call

  1. Type the number in the "Make a call" field
  2. Click the green phone to dial

bria

To answer incoming calls, forward to another user, or send caller to voicemail

There are several ways you can handle incoming calls.

Pop-Up

Softphone is minimised and you receive a call, choose from the following options:

  • Click the green phone to answer
  • Click the red phone to send the caller to voicemail

yealink

Desktop

Softphone is open on your desktop and you receive a call, choose from the following options:

  • Click the green phone to answer
  • Click the arrow to forward the caller to another user
  • Click the red phone to send the caller to voicemail

Ending a call

  • Click the red phone

Transferring calls

There are two ways to transfer calls:

Unattended or blind transfer

To transfer the caller to another extension without announcing the call:

  1. Click the transfer icon icon to put the caller on hold.
  2. Enter the extension and click the transfer icon again.
  3. If you see "Transfer: Calling" do not hang up. If the target does not answer, the call will return to you.

bria

Attended transfer:

To introduce the call before you transfer:

  1. Enter the extension.

    bria

  2. Click on the drop down arrow next to "Transfer Now".

    bria

  3. Click "Call First".

  4. Caller will be placed on hold and the extension you entered will ring.
  5. If the target wants to take the call, click "Transfer Now".

    bria

  6. If the target does not want to take the call, click "X" at the bottom.