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Calling & Numbers FAQ

1. A number on our hosted PBX is being shown as spam to our clients. How do we fix this?

See Numbers Marked as Spam

2. How do allow one international destination and block all other international dialling?

See Block all international dialling except one destination

3. How do I find calls and call information in hosted PBX?

See Find Call Information

4. How can I hide my caller ID?

See Hide Caller ID

5. How do I set up outbound caller ID for account or user?

See Outbound Caller ID

6. How do I dial internationally?

Dial “00”, enter the code of the country that you want to dial, for example 353 for Ireland or 44 for the UK. Enter the number that you want to dial, if is an Irish number or a UK number you must omit the first “0”.

Example:

  • (local Rep. of Ireland)01 XXXXXX
  • (from outside Ireland) 00 353 1 XXXXX
7. How do I dial a UK number from within UK without using country code?

See Dialling within UK

8. How do I block incoming numbers?

See Blacklist

9. How do I restrict outgoing calls?

See Restrict Outgoing Calls

10. How do I block specific outgoing numbers?

See How to block outgoing numbers

11. Why are external calls from our main number displaying incorrect caller ID?

See Incorrect caller ID

12. What is Caller ID spoofing?

See Caller ID Spoofing