Skip to content

Contact Support

To submit a request to IP Telecom support

  1. Go to the support center https://support.iptelecom.ie/.
  2. Click ‘Submit a Request’ in the right top corner of the support center beside your name/ID.

  3. Include as much additional information as possible with your inquiry to help us resolve your issue:

    • A brief description of the problem.
    • A simple explanation of what steps (if any) that you have taken to resolve the problem.
    • When the issue last occurred (or any other times) including the date and time.
    • If the call was with another person, the telephone number of the other party.
    • (Optional Advanced): If you are able to locate the recording that contains the Call-ID of the call that was problematic for you, we can use this to instantly find the details of what happened. You can find this underneath 'Call History' or ‘Call logs’
    • Find the call in question and click the Details/Technical Details link, Copy and Paste "call_id" value into your email or ticket.

    • If you are having trouble with localising the Call ID-please provide the following call details:

      • Calling Number
      • Called Number
      • Time of call

Email support

Click the envelope at the bottom of the page to email support or send email to support@iptelecom.ie.

Check support tickets

  1. Log in to support.iptelecom.ie to see all your tickets and update them.

  2. Click Sign in, or click to get a password; you'll get your password in email and then you can log into support.

  3. All tickets where you are the requester will be listed as well as tickets that you are copied on.

Contact us by phone

  • If your call is regarding an existing ticket, please make sure you have your ticket reference if you have logged in previously.

  • If your broadband connection is down and you need to place an emergency divert, call +353 168 77777 and press 5 for support.

Teamviewer remote access

Teamviewer is software that allows us to remotely access your computer and make necessary changes in phone configuration or Hosted PBX.

  1. If you don’t have the software already, go to:

  2. Download your file accordingly, and install on your computer.

  3. When you require us to remotely access your computer, simply provide your teamviewer ID and password.

  4. If no password displays on screen, in Teamviewer - go to Extra > Options > Security and verify that "Random Password for Spontaneous Access" is not disabled.

Important

A Teamviewer session might be chargeable