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Call Reports per Account

View call data for the entire account for any date range or timezone that you choose. For example, you can view inbound reports for all numbers in your VoIP account. You can also download the results as a .csv file.

Dashboard

  1. Go to Your Apps > CDRS > Overall

    • Directions - percentage of calls that were inbound versus outbound

    • Inbound: indicates where the phone/carrier has initiated a call to the hosted PBX.

    • Outbound: indicates where the hosted PBX is sending a call invite to the phone/carrier.

    • Hangup Causes: indicates how the calls ended, see Hangup cause codes

    • Occurences: number of calls
    • Period of Day: during which hour the calls were made/received

Important

The call details report represents the timezone that is configured in your UI. However, the timestamp in the .csv file is expressed in UTC (Coordinated Universal Time). Depending on your timezone, there might be a difference between the call times that are displayed online and those that are in the downloaded file for the same call. You can figure out the time difference by offsetting UTC to your timezone and incorporating daylight savings as necessary.

Call logs

  1. Go to Your Apps > CDRS > Overall > Logs

  2. The call logs are displayed in a table with the following data:

    • Direction - whether the call was inbound, internal, outbound and so on
    • Date - date of the call
    • From - number that initiated the call
    • To - number that received the call
    • Duration - number of minutes the call lasted
    • Hangup Cause - reason the call was ended see Hangup cause codes
    • Actions - view detailed technical information for each call or view each interaction for the call

Inbound versus outbound

Every interaction appears in the CDR, for example a call from a mobile in the PBX displays initially as INBOUND. After that it shows multiple OUTBOUND interactions because calls from the hosted pbx to users will show as OUTBOUND in the CDR. For more information on interpreting inbound versus outbound, see Interpreting call direction.

Compare CDR app logs versus CSV file

The logs shown through the CDR app and those logs shown in the CSV file might not match because the CSV file contains every interaction for a call so that file will have more detail in it than the CDR app.

Logs in CDR app

  • 71 - normal clearing
  • 3 no answer

Total: 74 logs

Logs in CSV file

Click download on the logs

  • 72 - normal Clearing
  • 7 - no answer

Total: 79 logs

More information