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Play Media

In Play Media, you can upload content to use as media for hold music, voice greetings, menus, or voicemails. You can also edit existing media. After you create the media, it is available to select in the Smart PBX.

Adding media

  1. Go to Callflows > Play Media.
  2. From the left-hand navigation, click Add.
  3. Enter the media name and media type.
  4. If you are using text to speech (TTS), enter the text for the greeting.

    NOTE: Language and accent for TTS can be changed in our hosted PBX solution. When you create a TTS media, you have an option to select the language and in some cases an "accent". You can select a female or male voice as well. This feature doesn't translate, it reads with the accent of the language selected.


  5. If you are uploading a file, choose a .wav or .mp4 (<5MB) to upload.

  6. Save your changes.


TTS might be rejected if the message is more than 500 characters. If you need a lengthy message, IP Telecom recommends choosing the option to record the message instead of using TTS. TTS is recommended for short quick messages.

Adding media to a callflow

  1. Add a callflow, see Setting up an advanced callflow.
  2. From the Basic actions, drag Play Media across and place on top of the callflow box.
  3. Select a file from the dropdown menu, or add new media by uploading a file.
  4. Save your changes.