Groups

In the Groups tab you can set up groups to be used as ringing groups or pickup groups. You can also add groups in the Smart PBX, see Adding a group.

NOTE: You can add a maximum of 15 members to any group.

Adding a group

  1. Go to Callflows > Groups.
  2. From the left-hand navigation, click Add.
  3. In Create Group, assign a friendly name to the group, for example "Sales".

    group

  4. Select Add User or Add Device to assign people to the group.

  5. Save your changes.

Adding a ring group to a callflow

  1. Add a callflow, see Setting up an advanced callflow.
  2. From the Basic actions, drag Ring Group across and place at the top of the first box.
  3. Enter a name for the ring group.
  4. Set the ring strategy to ring in order or all at the same time.
  5. Choose a ringback option to change the ringtone. Select from the dropdown menu or upload a media file, for example "All agents are currently busy, please wait".
  6. Select Users, Devices, or Groups and drag as required to your ring group.
  7. You can drag additional Ring Groups or Voicemail as the next option in the callflow.

    ringgroup

    NOTE: The number of times to ring group members can be set to a maximum of 10. The maximum timeout can be set to 60 seconds.

  8. Save your changes.

Where to find more information