Administrators
Administrators have a few more permissions than agents or managers. See summary of permissions. The administrator can:
Adding or removing call center members
Only administrators can add or remove members using this method.
- Go to Call Center.
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Click Manage Members
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On the Member Management pages, you can move available users into and out of the call center as required.
Deleting a queue
- Go to Call Center.
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Click the settings icon for the queue that you want to delete.
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Click Delete.
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Save your changes.
Frequently asked questions
Q: Are all system users automatically members of a queue?
No. With each queue setup you must add the members that you want associated with that queue. In the original queue setup, you can choose who you want to add from a drop-down menu.