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Administrators

Administrators have a few more permissions than agents or managers. See summary of permissions. The administrator can:

Adding or removing call center members

Only administrators can add or remove members using this method.

  1. Go to Call Center.
  2. Click Manage Members

members

  1. On the Member Management pages, you can move available users into and out of the call center as required.

members

Deleting a queue

  1. Go to Call Center.
  2. Click the settings icon for the queue that you want to delete.

    queue

  3. Click Delete.

  4. Save your changes.

    edit