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Hosted PBX Portal and Applications

Use the UI to easily set up and manage your users, devices, and account settings. IP Telecom has provided several applications where you can view call details, user activity and so on.

Administrator log in

  1. IP telecom will provide your hosted PBX administrator with log in credentials for the hosted PBX portal.

  2. Log in to the UI portal here https://portal.hostedpbx.ie/ and enter your credentials.

    • Username: your email address
    • Password: your hosted PBX portal password
    • Account Name: VoIP account name {ABC Company}

  3. After you have logged in successfully, you can change your credentials in the Control Center.

  4. As administrator, use the Smart PBX app to add users and provide them with individual log in details for the hosted portal.

Note

If you never received your log in details, submit a support request.

Reset password for hosted PBX

  1. Log in to the UI portal here https://portal.hostedpbx.ie/

  2. If you have lost your password, click "Forgot your info" and enter your email address, account name or phone number to reset your password.

Control center

In the admin portal control center, you can manage your user or account settings. Click your name and account name on the top right to access the control center.

  • User - change basic settings such as email and password

  • Account - add technical contact, set timezone or language for the account

Applications

Your hosted PBX UI has several applications to help you to set up and manage your global phone system from anywhere. The Your Apps page displays the applications that are available for your hosted PBX. To specify a default app, drag and drop the application icon into the DEFAULT APP area.

default

Your PBX administrator can access the App Exchange to add more apps to your hosted PBX account. From the UI, you can switch between apps by using the application switcher App Switcher icon.

Info

Some of the apps listed below might not be available in your PBX depending on your account type and access permissions.

App Description
Smart PBX Set up and manage your office phone system. After your account has been set up by an administrator it’s best for as much configuration to appear in SmartPBX as possible for your PBX users to see. Spend some time stepping through the application and working with the features available for you.
Callflows Define what happens when a caller dials any extension or number Advanced Functions using Callflows. If it’s not possible to complete your objectives using SmartPBX, use Advanced Callflows. Some common advanced functions callflows excels at include:
  • Creating sub-menus for incoming calls
  • Creating secondary, tertiary, etc. callflows. For example for multiple locations/companies in a single account.
    Creating custom feature codes
Call Center Manage call center queues and agent status throughout the day
Stats Center View metrics associated with your call center.
Call Recording Set up call recording on your VoIP system
Voicemail Manager Manage the voicemail boxes for all users in your phone system
Webhook Manager Provide near real-time information to other services through API requests
Accounts Manager Set up VoIP accounts, sub-accounts, and manage the details for each account
Advanced Provisioner Provision device and account settings for your organization
IPT Connect: integrate your PBX with popular customer relationship management (CRM) platforms, such as Zoho
Debug Tool Access different tools that can help you resolve issues on the platform
Number Manager View and manage spare numbers and numbers in use
PBX Connector Configure your existing PBX hardware for use with the VoIP hosted PBX
Operator Console Pro Manage inbound call traffic and assess productivity
Dynamic CID Edit your Dynamic Caller-ID feature codes
User Portal Users communication information in one place

App Exchange - enable and disable applications

In the App Exchange area, click the application that you want to enable and use the toggle to turn it on or off. If enabled, the application appears in the "Your Apps" area for your account.

Multifactor Authentication

For information on setting up MFA for your hosted portal, see Multifactor Authentication